![]() I have the latest firmware for it.Īt this point I am at the mercy of this warranty, I just want my money back at this point. But I have had it occur on random interval as I am using it. People in the thread stated its when its waking from sleep. Link to similar issue as I have been having. I was able to capture it on my phone but the video quality was pretty bad except for one where the artifact was really apparent. Come to my house, look at the monitor and hope that when the technician is here during the appointment that the random flickering/noise artifact happens. So I am in support and praying that someone will call me. I was told someone will reach out and schedule the service within two days. I had to go through the level 1 support loop again. When I clicked on my support ticket I am told that there wasn't anyone able to service me in the first place. Today just finally broke the straw as this issue keeps popping up randomly occurs and I am sick of it. I tried all the trouble shooting tips Samsung provided since as swapping cables even buying a UPS to plug it into. Life got busy and I had to focus more on work and taking care of my 2 year old, it took a backseat of my mind hoping they will reach out eventually only to get an email in December 2 saying due to my inactions, they are closing the ticket. ![]() I waited a while and no one contacted me to schedule the service. Which is weird already as it is since its being treated like an appliance I guess. I was given the run around and told that due to the bulk of the item they will need to send someone out to service. I tried to live with it for a while but decided to contact support. Since I been using the monitor, I noticed there are times where random static noise and flickering of the screen happens. I disputed the warranty duration so now it is showing the right dates however, when I contact support for my other issue, they are still claiming the warranty expired. Which is illegal I believe in the states to offer only a 3 months warranty. When I went to registered the monitor, I was told my warranty was only valid up to September 16, 2022. I purchased a Samsung Neo G9 on Jfrom Samsung main website after seeing quite a few positive reviews from Tech Media Outlets. ![]() I can not state how disappointed I am with my time with Samsung Warranty/Support on a product that cost me $1500.įor a multi-billion company I certainly hope they had better support then what I encountered so far.
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